Our Relationship Management Team
Client Engagement through Partnership, Clarity and Accountability
At oxfordworkplace, relationship management is built on three levels: Strategic, Tactical, and Operational, ensuring every client benefits from clear governance, aligned communication, and delivery accountability.
This three-tier approach connects long-term strategic direction with everyday operational excellence and reinforces our shared belief that great relationships create great outcomes.
The combined strength of ODS and Q3 means every engagement is supported by deep local experience, sector-leading expertise, and a shared commitment to sustainability, efficiency, and social value.
Strategic Engagement
Trusted leadership and long-term partnership alignment – senior-level engagement
Simon Howick – Managing Director, ODS
Simon leads ODS with a strong focus on public value, social impact, and operational excellence. Since its incorporation, ODS has delivered over £40 million in returns to Oxford City Council and doubled commercial revenue while embedding sustainability and community benefit into every contract.
With a background in public sector leadership and transformation, Simon brings over 25 years’ experience in governance, workforce reform, and service innovation. His leadership ensures oxfordworkplace partnerships are transparent, outcome-led, and aligned with our clients’ broader goals.
Martyn Freeman – Chief Executive Officer, Q3
Martyn is one of the UK’s most recognised leaders in facilities management, having shaped integrated service delivery models for over 25 years. A founder of multiple successful FM businesses, he combines entrepreneurial energy with a focus on collaboration and long-term value.
He is driving Q3 and oxfordworkplace to redefine how integrated FM is delivered: through innovation, technology, and openness, ensuring every partnership achieves measurable results for both clients and communities.
Tactical Engagement
Translating strategy into aligned, performance-focused delivery
Ben Dudley - Operations Director, ODS
Ben oversees operational delivery across ODS’s core service areas, ensuring efficiency, quality, and safety. With a background in complex FM and infrastructure operations, he leads teams delivering highways, property, and environmental services across Oxfordshire. His focus is on continuous improvement, transparency, and embedding social value into daily operations.
Stuart Bellew - Chief Operating Officer, Q3
Stuart brings more than 20 years of experience in FM and soft services, having led national contracts and major transformation programmes. A pioneer of lean service delivery in the UK cleaning sector, he is known for building motivated, empowered teams that deliver operational excellence and measurable client satisfaction. He aims to bring strategy to life.
Mark Hazelwood FIWFM - Managing Director, IFM, Q3
Mark has over 25 years of experience across FM, technology, and innovation. He has been instrumental in turning Q3’s vision for integrated FM into reality, blending digital insight with operational discipline. His leadership ensures oxfordworkplace offers a genuinely data-driven, performance-focused approach to lifecycle management.
Sustainability & Social Value Leads - Joint Role (Q3/ODS)
A joint leadership function responsible for embedding ESG, Net Zero, and social value outcomes into every oxfordworkplace contract. This ensures clients receive verifiable data, transparent reporting, and measurable community impact aligned with PPN 06/21 and TOMs frameworks.
Operational Engagement
Day-to-day delivery, client care, and continuous improvement
Marc Blay - Head of Operations / Relationship Lead, ODS
Marc leads operational relationship management across oxfordworkplace contracts, ensuring compliance, quality, and service performance. With over 15 years’ experience in FM and waste management (including leadership roles at Veolia and Biffa), he combines technical compliance knowledge with a collaborative, customer-first approach. Marc is an active member of the Institute of Workplace and Facilities Management (IWFM).
Duncan Kelly - Sales Manager, ODS
Duncan oversees FM sales and client engagement, supporting the development of bespoke, efficient service packages. His background includes senior roles at CBRE and Drain Doctor, where he delivered high-value contracts for clients including Greene King and Tesco. His strength lies in relationship building, negotiation, and providing solutions that balance operational performance with client priorities.
Alex Lawrence - Business Development Director, Q3
Alex brings experience across both hard and soft FM, having worked with major clients at CBRE and within national service providers. He focuses on co-developing service models that align with client strategies and ensure seamless integration across FM disciplines.
Service Leads (Cleaning, Infrastructure, M&E, IT)
Specialist leads from both Q3 and ODS ensure technical delivery excellence and consistency across all operational domains. They provide direct client interface on performance, standards, and improvement initiatives.
Supporting Leadership
Sharon Braganza - Director of Corporate Services, ODS
Sharon provides strategic leadership across HR, technology, and organisational transformation. With experience in both corporate and operational environments, she drives high-performing, people-focused delivery models that underpin oxfordworkplace’s emphasis on collaboration, innovation, and service quality.
The oxfordworkplace Model in Practice
This structure ensures:
Clear accountability and communication at every level of client engagement.
Integrated performance management, combining operational insight with strategic oversight.
A one-team culture, bringing Q3 and ODS together under shared values and client goals.
Continuous improvement, driven by data, client feedback, and joint innovation.
Together, ODS and Q3 deliver a partnership where commercial performance, public value, and client trust go hand in hand, ensuring oxfordworkplace remains a model of collaboration in action.
