Our Service Delivery -The oxfordworkplace Way
Creating successful service collaboration requires effective Customer Relationship Management, innovative and reliable service lines and partnering with best-in-class providers to complete a full FM service.
Nurturing relationships is how we operate – understanding long-term client goals, introducing new services that complement each other and creating synergies in service quality and cost – this is the first step in bundling services.
It’s an approach we take into our Facilities Management offering where our forward-thinking relationship management is widened to oversee key suppliers on our client’s behalf. Essentially, we operate as a ‘managing agent’ providing our clients with one point of contact, invoice, and joined-up service. We understand the benefit of linking services e.g. waste with cleaning, pest services with maintenance and more. Our method guarantees control across these services, vetting and managing suppliers and checking compliance with service specifications. This gives our clients peace of mind and benefits in service integration and cost.
oxfordworkplace offers additional delivery excellence in bundling services, linking FM to infrastructure services and finding synergies between construction and civil engineering works, as well as security services, maintenance, waste, and cleaning.
In our experience, great relationship management unlocks quality improvements in service and massive savings in cost
Thinking, Managing, Delivering
Our relationship management realises its potential to clients by operating on three levels:
Thinking – at a senior level we work with clients to anticipate future needs, in terms of an estate’s infrastructure, sustainability goals, workplace changes, energy needs and holistic planning which understands how they all impact each other.
Managing – taking those goals and overseeing their implementation via in-house delivery and our chosen partners. Coordinating multiple services to achieve synergies in cost, control and quality.
Delivering – never losing sight of the fact that service is ultimately ‘felt’ at the execution point. Every service we provide is best-in-class. Training, recruitment, pay and career pathways drive this quality.
We see a future where we not only resurface a road or car park, but also manage traffic during that process; we work with that client to understand the future need for EV charging and point out savings by coordinating this with the civil works; we then plan in future servicing needs to those EV points as well as roadway maintenance - drains and potholes.
We go further and look at linking sustainability goals addressed in the infrastructure planning with wider building and estate needs in energy consumption related to building maintenance, waste planning and all FM needs.
At a Thinking level – we operate as a partner. At a Management level, we coordinate and control. At the Delivery level everything is seamlessly brought together – coordinated and controlled with a focus on quality, synergy and control - making a vision come to life.
Connected Project Management
Delivering reliable infrastructure and facilities services takes more than great people; it needs a digital backbone that connects every part of a project.
At oxfordworkplace, we use Facilio, an award-winning, cloud-based platform that brings together planning, delivery, and compliance in real time. Unlike traditional CAFM systems, it bridges the gap between civil engineering projects and facilities management, giving our teams and clients a single version of the truth.
Innovation sits at the heart of oxfordworkplace. Our technology-led helpdesk makes it incredibly easy to connect with us, whether through app, web, or even AI-driven voice and social media channels.
Facilio integrates data from maintenance schedules, work orders, IoT sensors, and contractor updates, enabling faster decisions and seamless coordination. For clients, that means visibility, responsiveness, and confidence that every project, from a footway repair to a major highways scheme, is delivered safely, efficiently, and on time.
Recognised globally for innovation in Facilities Management and PropTech, Facilio is central to our connected delivery model, uniting engineering precision with FM intelligence.
